Compliance
1. ABOUT US
Retuerto Graphic Design is a professional creative and digital marketing agency with legal headquarters in Santa Cruz de Tenerife, Canary Islands, Spain. The company specializes in the development and provision of professional services in graphic design, corporate branding, web and digital application development, process automation through artificial intelligence, digital marketing, audiovisual production, and comprehensive technological solutions for businesses and professionals.
Owner: Ricardo Retuerto Barrera
DNI/NIF: 43829744
Fiscal Address: C/Calderón de la Barca, nº2, of.3, 38005 Santa Cruz de Tenerife, Spain
Email: info@retuertographicdesign.com
Phone: 922 97 17 23
Country of Operation: Spain
Retuerto Graphic Design’s activity is based on the provision of professional technical and creative services aimed at building visual identity, developing digital infrastructure, optimizing commercial processes, and improving strategic communication between organizations and their target audiences.
The services offered include, among others: visual identity and corporate branding, professional graphic design, web development using WordPress and Elementor platforms, e-commerce implementation using WooCommerce, mobile application development, artificial intelligence automations (chatbots, voice assistants, API integrations), management of multidirectional advertising campaigns (Google Ads, Meta Ads, LinkedIn Ads), content marketing, email marketing, SMS marketing, audiovisual content production, and motion graphics.
Retuerto Graphic Design operates in accordance with current Spanish legislation, including Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and the European Union General Data Protection Regulation (GDPR 2016/679).
2. TERMS AND CONDITIONS OF CONTRACT
GENERAL TERMS AND CONDITIONS OF CONTRACT AND SITE USE
IDENTIFYING DATA OF THE SITE OWNER
Business Entity: Retuerto Graphic Design
Owner: Ricardo Retuerto Barrera
DNI/NIF: 43829744
Fiscal Address: C/Calderón de la Barca, nº2, of.3, 38005 Santa Cruz de Tenerife, Spain
Email: info@retuertographicdesign.com
Phone: 922 97 17 23
Country of Operation: Spain
Regulation: Spanish and European Union Legislation
CHAPTER I. OBJECT AND SCOPE OF APPLICATION
1.1. These General Terms and Conditions of Contract (hereinafter, “the Terms”) regulate the access, navigation, and use of the website owned by Retuerto Graphic Design, as well as the contracting of professional services offered through it, in application of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).
1.2. Acceptance of these Terms occurs through the performance of any contracting act, including the request for a budget, formalization of an order, acceptance of a commercial proposal, or completion of payment.
1.3. The user, client, or contracting party (hereinafter, “the Client”) declares having read, understood, and expressly and unequivocally accepted these Terms, as well as the Privacy Policy and Cookie Policy available on this website.
CHAPTER II. ACTIVITY AND SERVICES
2.1. Retuerto Graphic Design provides professional technical, creative, and digital services, including: graphic design, corporate branding, web development, mobile application development, e-commerce implementation, process automation through artificial intelligence, system and API integration, digital marketing, management of advertising campaigns, audiovisual production, and related complementary services.
2.2. The nature of the services offered is professional, technical, and creative, without guaranteeing specific commercial results unless expressly agreed otherwise.
CHAPTER III. EXPRESS ACCEPTANCE OF TERMS
3.1. Any contracting of services through the website shall require express acceptance of these Terms by marking a specific checkbox (“checkbox”) that the Client must voluntarily mark before formalizing the contract.
3.2. The acceptance checkbox MUST NOT be pre-checked by default. The Client must perform a positive act of marking.
3.3. The lack of express acceptance of the Terms prevents the formalization of any purchase contract or service provision agreement.
CHAPTER IV. CONTRACTING PROCESS
4.1. The contracting process through the website shall require:
- (a) Provision of personal and professional data necessary for service provision.
- (b) Selection of desired service or service package.
- (c) Clear verification of service description, price, applicable currency, and particular conditions.
- (d) Express acceptance of these Terms via specific checkbox.
- (e) Express acceptance of the Privacy Policy via specific checkbox.
- (f) Completion of payment through enabled means.
4.2. Contracting shall not be considered finalized until:
- (a) Express confirmation by Retuerto Graphic Design via email, or
- (b) Validation and confirmation of payment by the payment service provider, according to the type of service contracted.
4.3. Prior to confirmation of contracting, the following shall be displayed in a clear, precise, and unequivocal manner:
- (a) Complete description of contracted service.
- (b) Total price or detailed budget.
- (c) Applicable currency (EUR/Euro).
- (d) Available payment method.
- (e) Particular conditions, delivery deadlines, and return policies.
CHAPTER V. PRICES, TAXES, AND CURRENCY
5.1. All prices shall be displayed clearly in euros (EUR/€), unless express and justified indication otherwise.
5.2. Prices may include or not applicable taxes (VAT, IGIC, or others), which shall be explicitly detailed in the corresponding invoice or budget before confirmation of contracting.
5.3. In case of international service contracting, the price may be subject to tax regulations of the client’s country, which shall be communicated beforehand.
CHAPTER VI. PAYMENT METHODS AND ACCEPTED PAYMENT MEDIA
6.1. Payments may be made through payment means enabled on the website or those expressly agreed between the parties in writing.
6.2. Available payment methods include:
- Virtual TPV (Visa, MasterCard, and other accepted cards).
- Bank transfer.
- Other enabled electronic payment systems.
6.3. The Client declares to be the holder of the payment means used and to have sufficient authorization to perform corresponding economic transactions.
6.4. Use of payment means shall comply with European Union legislation on payment services (PSD2 Directive) and regulations of Visa and MasterCard brands.
6.5. On the website, logos of available payment systems and accepted cards shall be displayed visibly, according to requirements of Visa and MasterCard brands.
CHAPTER VII. SERVICE DELIVERY AND DEADLINES
7.1. Service delivery shall depend on the nature of the contracted assignment and shall be performed according to the following criteria:
- Digital services: delivery via digital files, platform publication, implementation of contracted solution, access to developed resource, or email sending with download link.
- Development services: delivery via platform access, technical documentation, source code (if agreed), and user manual.
- Creative services: delivery via digital files in agreed formats.
7.2. Delivery deadlines shall be orientative, unless a specific date is expressly agreed in writing through contract, accepted commercial proposal, or formalized budget.
7.3. Retuerto Graphic Design commits to comply with agreed deadlines, unless exceptional unforeseeable circumstances or outside its control (force majeure).
CHAPTER VIII. CLIENT OBLIGATIONS
8.1. The Client commits to:
- (a) Provide truthful, complete, updated, and sufficient information for correct service provision.
- (b) Respect established approval, review, and feedback deadlines.
- (c) Possess sufficient rights over materials, contents, images, texts, logos, or resources delivered to Retuerto Graphic Design.
- (d) Not request illegal, offensive contents, contrary to third-party rights, or infringing current legislation.
- (e) Pay agreed price within established deadlines and forms.
8.2. Breach of Client obligations may result in service suspension until situation regularization.
CHAPTER IX. INTELLECTUAL AND INDUSTRIAL PROPERTY
9.1. Unless express agreement otherwise, Retuerto Graphic Design retains full ownership of all works, designs, developments, methodologies, sketches, templates, structures, work margins, creative materials, source code, technical documentation, and any other material created in the exercise of professional activity, until the total price of the contracted service has been fully paid.
9.2. Once full payment of the service is made, the Client shall acquire usage rights over the final work agreed, according to conditions specified in contract, commercial proposal, or accepted budget.
9.3. Rights acquired by the Client do not include:
- (a) Ownership of author moral rights, which remain intransmissible according to Spanish Intellectual Property Law (Royal Decree Legislative 1/1996).
- (b) Reproduction, modification, or distribution of intermediate materials, sketches, previous versions, or technical documentation not delivered.
- (c) Assignment to third parties without express authorization from Retuerto Graphic Design, unless contrary agreement.
9.4. Retuerto Graphic Design may use works performed for promotion purposes, exhibition in portfolio, participation in awards or contests, and diffusion of professional activity, unless express confidentiality agreement.
CHAPTER X. REVISIONS, MODIFICATIONS, AND SCOPE OF SERVICE
10.1. Services may include a limited number of revisions, adjustments, or modifications, if expressly indicated in budget, commercial proposal, or contract.
10.2. Any modification, adjustment, expansion, or change outside initial agreed scope may be budgeted additionally, with prior express authorization from Client.
10.3. Modification requests that substantially alter original service scope may require price and deadline adjustment.
CHAPTER XI. CANCELLATIONS, WITHDRAWAL, AND TERMINATION
11.1. In accordance with Article 103(b) of Royal Decree Legislative 1/2007, of November 16, approving the Consolidated Text of the General Law for Consumer and User Protection, the right of withdrawal shall not apply to the provision of services:
- (a) Of personalized or custom character.
- (b) That have begun execution with express consent of consumer before withdrawal period.
- (c) Of digital services not based on physical support when execution has begun with prior consumer consent.
11.2. In personalized, custom, creative, or already initiated services, the right of withdrawal shall be limited or not applicable, according to current legislation.
11.3. If Client wishes to cancel contracted service, shall communicate it in writing as soon as possible via email to info@retuertographicdesign.com.
11.4. Amounts already worked, committed, assigned, or incurred by Retuerto Graphic Design may not be refundable, according to nature of service and work performed.
11.5. In case of cancellation, the following shall be performed:
- (a) Calculation of work performed until cancellation moment.
- (b) Determination of accrued amounts.
- (c) Issuance of corresponding invoice.
- (d) Delivery of works performed until moment, if applicable.
CHAPTER XII. RETURNS, REFUNDS, AND WARRANTIES
12.1. Given the nature of digital, professional, and personalized services, automatic returns are not performed once work has begun, unless:
- (a) Error attributable to Retuerto Graphic Design.
- (b) Express agreement between parties.
- (c) Imperative legal obligation.
12.2. In case of incidents, defects, errors, or justified situations, each situation shall be analyzed individually according to good faith principles and consumer protection legislation.
12.3. Retuerto Graphic Design guarantees service provision according to professional standards of the graphic design, web development, and digital marketing sector, without implying guarantee of specific commercial results.
12.4. Return, refund, and warranty policies shall be expressly specified in corresponding budget, commercial proposal, or contract.
CHAPTER XIII. CIVIL LIABILITY
13.1. Retuerto Graphic Design shall not be responsible for:
- (a) Misuse, incorrect, or unauthorized use of delivered works by Client or third parties.
- (b) Errors, inaccuracies, or damages derived from incorrect, incomplete, or false information provided by Client.
- (c) Failures, interruptions, errors, or glitches of third-party services, providers, external platforms, payment tools, hosting, APIs, or external systems.
- (d) Indirect damages, lost profits, loss of opportunities, data loss, loss of benefits, or consequential damages, unless imperative legal obligation.
- (e) Breaches derived from force majeure circumstances.
13.2. Retuerto Graphic Design’s liability, if any, shall be limited to the total price of contracted service, unless fraud, serious fault, or imperative legal obligation.
13.3. Retuerto Graphic Design shall act according to professional standards of the graphic design, web development, and digital marketing sector.
CHAPTER XIV. CONFIDENTIALITY
14.1. Both parties commit to maintain absolute confidentiality on all information accessed during commercial, contractual, or professional relationship, including personal data, commercial secrets, strategies, materials, designs, developments, and any other sensitive information.
14.2. Confidentiality obligation shall not apply when:
- (a) Information is of public knowledge.
- (b) Legal obligation of disclosure exists.
- (c) Expressly authorized by affected party.
14.3. Confidentiality obligation shall remain valid during contractual relationship and for a period of five years after its termination.
CHAPTER XV. PERSONAL DATA PROTECTION
15.1. Personal data provided by Client shall be treated according to the Privacy Policy available on this website and current legislation:
- European Union General Data Protection Regulation (GDPR 2016/679).
- Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
15.2. Data treatment shall be performed according to principles of legitimacy, consent, purpose, proportionality, accuracy, integrity, and transparency.
CHAPTER XVI. APPLICABLE LEGISLATION, JURISDICTION, AND DISPUTE RESOLUTION
16.1. These Terms shall be governed and interpreted according to Spanish legislation, without prejudice to applicable European legislation.
16.2. For any controversy derived from these Terms or service contracting, parties shall submit to competent courts and tribunals of Santa Cruz de Tenerife, Spain, unless current legislation establishes different mandatory jurisdiction.
16.3. In case of consumers and users, consumer protection legislation shall apply according to Spanish and European legislation.
16.4. Parties may attempt controversy resolution through mediation or arbitration, if both parties expressly agree.
CHAPTER XVII. MODIFICATIONS OF TERMS
17.1. Retuerto Graphic Design reserves the right to modify these Terms to adapt to legislative novelties, changes in services offered, technological evolution, or service provision improvements.
17.2. Modifications shall be communicated to Client via publication on website or direct communication, as applicable.
17.3. Valid Terms shall be those published on website at moment of contracting.
Date of last update: June 15, 2026
Version: 1.0 (Legal and Formal – English)
3. PRIVACY POLICY (Legal and Formal English Version)
PRIVACY POLICY
In accordance with the European Union General Data Protection Regulation (GDPR 2016/679) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD)
1. IDENTIFYING DATA OF THE DATA CONTROLLER
Data Controller: Retuerto Graphic Design
Owner: Ricardo Retuerto Barrera
DNI/NIF: 43829744
Fiscal Address: C/Calderón de la Barca, nº2, of.3, 38005 Santa Cruz de Tenerife, Spain
Email: info@retuertographicdesign.com
Phone: 922 97 17 23
Country: Spain
Data Processing Activities Registration Number: (if applicable, indicate number)
2. GENERAL INFORMATION AND LEGAL FRAME
2.1. In compliance with Article 13 of the European Union General Data Protection Regulation (GDPR 2016/679) and Article 11 of Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), the user is informed of the following aspects regarding treatment of their personal data.
2.2. Retuerto Graphic Design treats personal data of users, clients, and visitors in a lawful, fair, transparent, adequate, pertinent, limited, exact, and updated manner, according to principles established in Article 5 of GDPR.
2.3. Personal data protection is a fundamental right recognized in Article 8 of the Charter of Fundamental Rights of the European Union and Article 38 of the Spanish Constitution.
3. PURPOSES OF DATA TREATMENT
3.1. Personal data provided by the user shall be treated by Retuerto Graphic Design for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Handling inquiries | Address user information requests, inquiries, and questions | Consent (Art. 6.1.a GDPR) |
| Budget management | Prepare, manage, and send commercial budgets | Legitimate interest (Art. 6.1.f GDPR) |
| Service contracting | Manage contracted service provision | Contract execution (Art. 6.1.b GDPR) |
| Service provision | Perform contracted service according to agreement | Contract execution (Art. 6.1.b GDPR) |
| Administrative management | Invoice issuance, payment management, administrative documentation | Legal obligation (Art. 6.1.c GDPR) |
| Related commercial communication | Send communications related to contracted service | Contract execution (Art. 6.1.b GDPR) |
| Legal compliance | Fulfill legal, tax, fiscal, and accounting obligations | Legal obligation (Art. 6.1.c GDPR) |
| Marketing (only with consent) | Send commercial communications, offers, promotions | Consent (Art. 6.1.a GDPR) |
3.2. Data shall not be treated for purposes incompatible with those expressed above.
3.3. In case of treatment for marketing purposes, explicit, prior, free, specific, and unequivocal consent from the user shall be requested.
4. LEGAL BASIS FOR DATA TREATMENT
4.1. Personal data treatment is based on one or more of the following legal bases, according to Article 6 of GDPR:
| Legal Basis | GDPR Article | Application |
|---|---|---|
| Consent of interested party | Art. 6.1.a | Marketing, cookies, special treatments |
| Contract execution | Art. 6.1.b | Contracting, service provision, order management |
| Legal obligation | Art. 6.1.c | Invoicing, taxation, accounting obligations |
| Legitimate interest | Art. 6.1.f | Inquiry management, website security, fraud prevention |
4.2. User may request information on specific legal basis applicable to each treatment.
5. CATEGORIES OF PERSONAL DATA TREATED
5.1. Retuerto Graphic Design treats the following categories of personal data:
| Data Category | Type of Data | Sensitivity |
|---|---|---|
| Identifying data | Name, DNI/NIF, address, phone, email | Non-sensitive |
| Professional data | Company, position, sector, professional activity | Non-sensitive |
| Contact data | Phone, email, postal address | Non-sensitive |
| Economic data | Payment information, invoice, purchase history | Non-sensitive |
| Technical data | IP, cookies, browsing data, device | Non-sensitive |
| Communication data | Messages, inquiries, requests, feedback | Non-sensitive |
5.2. No specially protected data is treated (health data, racial origin, political opinions, religious beliefs, genetic information, biometric data, sexual data) unless imperative legal obligation or specific explicit consent.
5.3. No treatment of minors’ data is performed intentionally, unless express and verified authorization from parents or legal guardians.
6. PERSONAL DATA RETENTION
6.1. Personal data shall be retained during time necessary to fulfill purpose for which they were collected and, if applicable, during legally required periods to address possible liabilities.
6.2. Specific retention periods are:
| Data Type | Retention Period | Foundation |
|---|---|---|
| Contracting data | 5 years from contract termination | Civil liability (Art. 1964 Civil Code) |
| Invoicing data | 4 years from invoice issuance | Tax obligation (General Tax Law) |
| Contact data (inquiries) | 2 years from last communication | Legitimate interest |
| Marketing data | Until consent revocation | Consent |
| Technical data (cookies) | According to cookie policy | Consent |
| Browsing data (IP) | 12 months | Security and fraud prevention |
6.3. Once retention period ends, data shall be blocked for possible use in exercising liabilities and, subsequently, securely eliminated.
7. DESTINARIES AND DATA TRANSFERS
7.1. Personal data shall not be transferred to third parties unless:
- (a) Imperative legal obligation.
- (b) Necessary for correct service provision (technology providers, hosting, payment platforms, communication tools).
- (c) Express authorization from interested party.
7.2. Service providers (processors) who may access personal data include:
| Provider | Service Type | Country | Guarantees |
|---|---|---|---|
| Hosting provider | Web hosting | Spain/EU | Data processing agreement |
| Payment provider (TPV) | Payment processing | Spain/EU | PCI-DSS certification, GDPR |
| Email platforms | Email marketing | EU/USA | EU standard clauses |
| Analysis tools | Analytics, cookies | EU/USA | Anonymization, consent |
| Communication services | Chat, form | EU/USA | Processing agreement |
7.3. In case of data transfer to third countries (outside European Union), adequate protections shall be guaranteed according to Article 44 of GDPR, including:
- (a) Standard contractual clauses approved by European Commission.
- (b) Data protection certifications.
- (c) Adequate guarantees recognized by AEPD.
7.4. User is informed that some providers may use services in United States, applying EU-US Privacy Framework (when applicable).
8. RIGHTS OF INTERESTED PERSONS
8.1. User has right to exercise, at any time, the following rights according to Article 15 of GDPR and LOPDGDD:
| Right | Description | GDPR Article |
|---|---|---|
| Right of access | Request copy of personal data | Art. 15 |
| Right of rectification | Request correction of inaccurate data | Art. 16 |
| Right of erasure (“right to be forgotten”) | Request data deletion | Art. 17 |
| Right of opposition | Request data treatment not performed | Art. 21 |
| Right to treatment limitation | Request treatment suspension | Art. 18 |
| Right to data portability | Request data transfer to another controller | Art. 20 |
| Right not to be subject to individual decisions | Not be subject to automated decisions | Art. 22 |
8.2. To exercise rights, user shall:
- (a) Send written request to: info@retuertographicdesign.com
- (b) Indicate right to be exercised.
- (c) Accredit identity (DNI/NIF, document copy).
- (d) Specify if exercise via email or postal mail.
8.3. Retuerto Graphic Design shall respond to request within maximum period of one month (may extend to two months in complex cases).
8.4. Rights exercise is free, unless excessive or repetitive requests.
8.5. In case of dissatisfaction with response, user may file complaint with Spanish Data Protection Agency (AEPD):
- Website: www.aepd.es
- Address: c/ Jorge José, 2, 28045 Madrid, Spain
9. INFORMATION SECURITY
9.1. Retuerto Graphic Design adopts reasonable technical and organizational measures to protect personal data against:
- Unauthorized access.
- Loss, destruction, or damage.
- Alteration or modification.
- Indirect disclosure.
- Access by unauthorized third parties.
9.2. Security measures implemented include:
- Encryption of sensitive data.
- Access control by user and password.
- Firewall and intrusion protection.
- Periodic backup copies.
- Incident monitoring.
- Response protocols for incidents.
9.3. In case of security breach (data breach), AEPD shall be notified within maximum 72 hours and, if high risk exists for persons’ rights, interested party shall also be notified.
10. COMMERCIAL COMMUNICATIONS AND MARKETING
10.1. Only commercial communications shall be sent when there exists:
- (a) Prior, explicit, and free consent from user.
- (b) Contractual relationship allowing communications related to service.
10.2. User may unsubscribe at any time via:
- (a) “No send communications” checkbox in form.
- (b) “Cancel subscription” link in email.
- (c) Request to info@retuertographicdesign.com.
10.3. Subscription cancellation shall be performed immediately and free.
11. MINORS
11.1. Services are not intentionally directed to children under 14 years.
11.2. In case of treatment of data from minors 14 to 18 years, express and verified authorization from parents or legal guardians shall be required.
11.3. If detection of minors’ data sent without valid authorization, immediate elimination shall be performed.
12. CHANGES IN PRIVACY POLICY
12.1. Retuerto Graphic Design reserves right to modify Privacy Policy to adapt to:
- (a) Legislative novelties (GDPR, LOPDGDD, national legislation).
- (b) Changes in services offered.
- (c) Technological evolution.
- (d) Data protection improvements.
12.2. Modifications shall be communicated via:
- (a) Publication on website.
- (b) Direct communication to user, if applicable.
12.3. Valid version shall be published on website at moment of treatment.
13. ADDITIONAL INFORMATION
13.1. This Privacy Policy is complemented by:
- Cookie Policy (available on website).
- Terms and Conditions (available on website).
- Legal Notice (available on website).
13.2. For additional data protection inquiries, contact:
- Email: info@retuertographicdesign.com
- Phone: 922 97 17 23
- Address: C/Calderón de la Barca, nº2, of.3, 38005 Santa Cruz de Tenerife, Spain
Date of last update: June 15, 2026
Version: 2.0 (Legal and Formal – English)
Compliance: GDPR 2016/679 + LOPDGDD 3/2018